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Return & Refund Policy at Deerastee

At Deerastee, we want you to shop with confidence. If your purchase doesn’t meet your expectations, our hassle-free return process makes it easy to send items back.

How to Return an Item

Simply ship the item to our return address:
📍 2016 Fairmount Ave, Richmond, Virginia (VA) 23223, US

Return Guidelines

✅ Damaged, Defective, or Incorrect Items

  • Contact us for a return or exchange, and we’ll provide a prepaid shipping label for your convenience.

✅ Other Returns or Exchanges

  • Items must be in original condition with tags, accessories, and packaging intact.
  • Initiate the return through our website or by emailing us.
  • Personalized, custom, and final sale items are non-returnable and non-exchangeable.
  • Return shipping costs for non-defective items are the customer’s responsibility.

Refund Process

🔹 Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
🔹 If approved, refunds will be processed within 7–10 business days to your original payment method.
🔹 You will receive a confirmation email once your refund is issued.

🛠 Defective items beyond the 30-day return period may qualify for repair or replacement—contact us for assistance.

Delayed or Missing Refunds?

If your refund is delayed:
✔️ Check your bank account and contact your credit card company.
✔️ If the issue persists, reach out to your bank for updates on processing times.
✔️ Still need help? Email us at contact.deerastee@gmail.com for further assistance.

Sale Items

🚫 Refunds apply only to regular-priced items—sale items are non-refundable.

Exchanges

We replace defective or damaged items. To initiate an exchange:
📧 Email us at contact.deerastee@gmail.com
📦 Ship your item to 2016 Fairmount Ave, Richmond, Virginia (VA) 23223, US

Gift Returns

🎁 If marked as a gift: You’ll receive gift credit for the item’s value.
🎁 If not marked as a gift: The refund will go to the original purchaser, who will be notified of the return.

Return Shipping

📬 Ship returns to 2016 Fairmount Ave, Richmond, Virginia (VA) 23223, US
🚚 Customers are responsible for return shipping costs, which are non-refundable.
📦 For items over $75, we recommend using a trackable shipping service for secure delivery.

💌 Need Help? Contact us at contact.deerastee@gmail.com for any return or refund inquiries.